Privacy Policy
Last updated: June 2026
Serenity Women’s Speciality Hospital, also known as Serenity For Her, respects your privacy and is committed to protecting the personal and health-related information you share with us.
This Privacy Policy explains how we collect, use, store, share and protect your information when you visit our website, submit an enquiry, request an appointment, contact us through phone, WhatsApp, email, social media, or visit our hospital.
By using our website or sharing your information with us, you agree to the terms of this Privacy Policy.
1. Who We Are
Serenity Women’s Speciality Hospital is a women-focused healthcare centre providing services related to maternity care, obstetrics, gynaecology, infertility care, fetal medicine, laparoscopy, hysteroscopy, women wellness checkups, diagnostics and related healthcare support.
Hospital Address: Plot No. 49, Jai Vishwa Bharti Colony, Opp. Sapna Supermarket, Chhatrapati Sambhajinagar, Maharashtra, India.
Contact Number: +91 8308781987
Email: serenity@gmail.com
2. Information We May Collect
We may collect personal, contact, medical and technical information when you interact with us.
Personal Information
- Name
- Age
- Gender
- Contact number
- Email address
- Address or city
- Patient ID, if applicable
- Appointment details
Health and Medical Information
- Reason for consultation
- Pregnancy-related details
- Gynaecology or menstrual health concerns
- Fertility-related information
- Medical history
- Current symptoms
- Previous prescriptions
- Reports, scans, test results and medical documents shared by you
- Allergies, medicines, previous surgeries or known medical conditions
Appointment and Communication Information
- Enquiry details
- Appointment requests
- WhatsApp messages
- Phone call details
- Email communication
- Feedback or review shared by you
Website and Technical Information
When you visit our website, we may collect basic technical information such as:
- IP address
- Browser type
- Device type
- Pages visited
- Date and time of visit
- Referral source
- Cookies and analytics information
This information helps us improve website performance, user experience and digital communication.
3. How We Collect Information
We may collect information through:
- Website enquiry forms
- Appointment forms
- Phone calls
- WhatsApp communication
- Email communication
- Hospital registration desk
- Consultation process
- Diagnostic or treatment process
- Social media pages
- Google Business Profile
- Feedback or review forms
- Third-party appointment, analytics, advertising or communication tools used by the hospital
4. How We Use Your Information
We may use your information for the following purposes:
- To respond to your enquiry
- To schedule or confirm appointments
- To provide consultation, diagnosis, treatment and healthcare support
- To maintain patient records
- To share appointment reminders and hospital updates
- To communicate test, report or consultation-related information
- To coordinate with doctors, nurses, laboratory, pharmacy and hospital staff
- To improve hospital services and patient experience
- To manage billing, administration and internal records
- To comply with legal, medical, regulatory and professional obligations
- To improve our website, digital marketing and communication systems
- To respond to complaints, feedback or service requests
5. Consent
By sharing your personal or medical information with Serenity Women’s Speciality Hospital, you confirm that you have provided the information voluntarily and consent to its collection and use for healthcare, appointment, administrative and communication purposes.
For minors, newborns, children, or legally dependent patients, information should be shared by a parent, guardian or legally authorized representative.
You may choose not to provide certain information. However, this may affect our ability to respond to your enquiry, provide appointment support, process records, or deliver healthcare services.
6. Sensitive Health Information
We understand that women’s healthcare information, pregnancy details, fertility details, gynaecology concerns, medical reports and diagnostic information are sensitive and personal.
We take reasonable steps to maintain confidentiality and restrict access to such information only to authorized doctors, hospital staff, diagnostic teams, pharmacy teams, administrative staff or service providers who need access for healthcare, operational or legal purposes.
7. Sharing of Information
We do not sell your personal or medical information.
Your information may be shared only where necessary, including with:
- Doctors and healthcare professionals involved in your care
- Hospital staff and administration team
- Diagnostic laboratories and imaging centres, if required
- Pharmacy or medical service providers, if required
- Insurance, billing or payment support teams, where applicable
- IT, website, hosting, communication or data service providers
- Legal, regulatory, government or law enforcement authorities, where required by law
- Emergency healthcare providers, if needed for patient safety
Information will be shared only to the extent necessary for the relevant purpose.
8. Use of WhatsApp, Phone and Email
When you contact us through WhatsApp, phone, SMS or email, we may use the same channel to respond to your enquiry, send appointment details, reminders, hospital information or service-related communication.
Please avoid sharing highly sensitive medical information through unsecured public networks unless necessary. For detailed medical advice, direct consultation with a doctor is recommended.
9. Cookies and Analytics
Our website may use cookies, analytics tools or tracking technologies to understand website traffic, improve performance and enhance user experience.
These tools may collect non-personal technical information such as device type, browser, pages visited and approximate location.
You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.
10. Advertising and Remarketing
We may use digital advertising platforms such as Google, Facebook, Instagram or similar platforms to promote hospital services, awareness content or appointment-related campaigns.
These platforms may use cookies, pixels or similar technologies to show relevant advertisements.
We do not use advertising to publicly disclose your medical condition. Healthcare advertisements are intended for general awareness and service information only.
11. Data Security
We use reasonable administrative, technical and operational measures to protect your personal and medical information from unauthorized access, misuse, loss, alteration or disclosure.
However, no website, internet communication, email, WhatsApp message or digital storage system can be guaranteed to be completely secure. Users are advised to share information carefully and avoid sending highly sensitive information through unsecured channels.
12. Data Retention
We may retain personal, medical, billing, appointment and communication records for as long as required for healthcare, legal, regulatory, administrative, audit, insurance and medical record purposes.
Retention periods may vary depending on the type of record, applicable law, hospital policy and medical requirements.
13. Your Rights
Subject to applicable law and hospital policy, you may request:
- Access to your personal information
- Correction of inaccurate information
- Update of contact details
- Withdrawal of consent for non-essential communication
- Deletion of certain digital enquiry information, where legally permissible
- Information about how your data is used
Please note that certain medical, billing, legal and regulatory records may need to be retained even if a deletion request is made.
14. Confidentiality During Examination and Treatment
The hospital respects the dignity, privacy and confidentiality of every patient during consultation, examination, procedures, maternity care, diagnostic tests and treatment.
Patients may request clarification from the hospital team regarding privacy arrangements during examination or procedures.
15. Children and Newborn Information
For newborns, children and minors, information will be collected and processed through parents, guardians or legally authorized representatives.
Parents or guardians are responsible for providing accurate information and giving consent where required.
16. Third-Party Websites and Links
Our website may contain links to third-party platforms such as Google Maps, WhatsApp, Facebook, Instagram, LinkedIn, YouTube, payment gateways or external websites.
We are not responsible for the privacy policies, security practices or content of third-party platforms. You should review their privacy policies before using them.
17. Reviews, Testimonials and Media
We may request patient feedback, reviews or testimonials. Any use of identifiable patient testimonials, photos, videos or case information will be done only with appropriate consent.
Patients should avoid sharing private medical details publicly in online reviews or social media comments.
18. Legal and Regulatory Disclosure
We may disclose information if required by law, court order, government authority, medical regulation, public health requirement, legal process, or to protect patient safety and hospital rights.
19. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this website with the latest revision date.
Continued use of our website or services after changes means you acknowledge the updated Privacy Policy.
20. Grievance and Contact Details
For any privacy-related questions, correction requests, consent withdrawal requests or complaints, please contact:
Serenity Women’s Speciality Hospital
Plot No. 49, Jai Vishwa Bharti Colony, Opp. Sapna Supermarket, Chhatrapati Sambhajinagar, Maharashtra, India
Phone: +91 8308781987
Email: serenity@gmail.com
Grievance Contact: Dr.Vibha Asegaonkar